Introduction

Mena Stone Surfaces (“we,” “our,” or “us”) values the privacy of our website users and is committed to protecting your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. You agree to the terms outlined in this policy by accessing or using our website.

1. Information We Collect

We collect the following types of personal and non-personal information:

1.1 Personal Information

When you visit our website or interact with us (e.g., filling out forms, contacting us via email), we may collect personal information, including but not limited to:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment information (only if applicable)
  • Other contact or identifying information you choose to provide us

1.2 Non-Personal Information

We may also collect non-personal information that does not identify you directly but helps us improve our services and website:

  • Browser and device information: Information about the browser type and version, operating system, and device used to access the website.
  • Log data: Information about how you use our website, including time spent on pages, the pages visited, and any errors encountered.
  • Cookies and tracking technologies: As explained in the Cookies section, we may use cookies and similar technologies to enhance your experience.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing our services: To fulfill requests, process orders, and provide customer support.
  • Communication: To respond to inquiries, send you important notifications, and communicate relevant updates regarding your account or services.
  • Improving our services: To understand website usage, enhance user experience, and optimize content based on your preferences.
  • Marketing and promotional activities: If you have provided your consent, we may send you marketing materials, promotions, and newsletters. You can opt-out of these communications at any time.
  • Legal compliance: To comply with legal obligations, resolve disputes, and enforce agreements.

3. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information. However, we may share your information in the following situations:

  • Service Providers: We may share personal data with trusted third-party vendors and service providers to help operate our website or provide our services. These third parties are contractually obligated to protect your data and use it only as necessary to fulfill their obligations.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will notify you before any such transfer takes place.
  • Legal Obligations: We may disclose your information when required to do so by law, such as in response to subpoenas, court orders, or legal processes.

4. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. While we strive to use commercially acceptable means to protect your data, please note that no method of transmission over the internet or electronic storage is 100% secure.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience on our website. These technologies help us remember your preferences, track website activity, and optimize performance.

Types of cookies we use:

  • Essential Cookies: These are necessary for the basic functionality of the website (e.g., keeping you logged in).
  • Performance Cookies: These collect information about how users interact with the site (e.g., which pages are visited most often).
  • Targeting Cookies: These cookies are used to deliver personalized content and ads based on your browsing history.

You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of certain parts of our website.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data:

  • Access: You have the right to request access to the personal data we hold about you.
  • Correction: You have the right to request that we correct any inaccuracies in your personal data.
  • Deletion: You may request that we delete your personal data, subject to any legal obligations we may have to retain it.
  • Opt-Out of Marketing: If you no longer wish to receive marketing emails, you can opt-out by following the unsubscribe link in any marketing email.
  • Data Portability: You may request a copy of your personal data in a commonly used, machine-readable format.

To exercise your rights, please contact us at menastonesurfaces@gmail.com. We will respond to your request in accordance with applicable laws.

7. Third-Party Links

Our website may contain links to third-party websites or services. We do not control these external sites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete such information from our records.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will post the updated version on this page, along with the revised “Effective Date.” Please review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise your rights, please contact us at:

Mena Stone Surfaces

7950 Mainland Dr Unit 101 San Antonio, TX 78250

Email: menastonesurfaces@gmail.com

Phone: 210-940-1770